Support.
Can't find what you need? Our moderation team and support staff are here to help.
Response Time
We typically respond within 24 hours on business days.
Common Questions
How do I upgrade my membership tier?expand_more
Head to the Pricing page and select your desired plan. Upgrades take effect immediately and are prorated for the current billing period.
I was banned — how do I appeal?expand_more
Send an email to appeals@trinitytrades.com with your username and a description of what happened. Appeals are reviewed within 48 hours by a senior moderator.
How do I cancel my VIP subscription?expand_more
You can cancel at any time from your account dashboard under Billing. Access remains active until the end of your current billing period with no penalty.
A member is harassing me. What do I do?expand_more
Use the report function on the offending message or post, then submit a ticket below. Include screenshots if possible. We take all harassment reports seriously and respond within 24 hours.
Can I get a refund?expand_more
We offer a 7-day money-back guarantee on first-time subscriptions. After 7 days, payments are non-refundable. Contact support below to initiate a refund request.
Submit a Ticket
Describe your issue and we'll get back to you within 24 hours.